- When will my order be shipped?
In general, we expect to fulfill orders within 2-3 business days; however, for orders placed in the two weeks following a new release, processing can take up to seven business days.
- How long will my order take to arrive, once shipped?
At this time, most orders are shipped via USPS First Class mail. Depending on where you live, you can expect it to arrive between one and five days (within the U.S.) or up to 2 weeks (International).
- Will I be able to track my shipment?
Most likely, no. We expect most items to ship via USPS First Class, which does not include tracking numbers.
- I realized after placing my order that PayPal had an outdated mailing address for me. What should I do?
Please notify us of your new address as soon as possible. In your message, also include the date you placed your order, and your transaction or receipt I.D. number. We cannot change your information within your PayPal account, so be sure to update your account with them before placing any future orders.
- May I place an order via snail mail?
Yes! Please contact us. Let us know what you would like to purchase, and your shipping address. We will calculate your total including sales tax (if any), shipping & handling, and provide instructions on where to send the order (this information may change, so please always check with us). We do not accept personal checks, however we do accept money orders (in US dollars). Money orders can be obtained at post offices and many grocery stores. Please do not send cash.
- I ordered The Oozing Skull when it was first released and came in a paper envelope. I see you have cases now. How can I get one?
We're sorry; at this time, we do not carry empty Oozing Skull cases in our inventory. If you'd like to print your own cover, click here for EZTakes' website where you can download the FREE high-resolution .pdf case artwork (scroll down to just below the section labeled 'Plot').
- What is your returns policy?
We hope you are satisfied with your order. However, if you would like to return all or part of your order, please return the unopened or unused item in its original condition for a refund of the purchase price (including sales tax) within 10 days of receipt. Shipping and handling is not refundable.
- What is your privacy policy?
We use the contact information you provide us to send and/or contact you about your order. Cinematic Titanic will never sell, share, or distribute your personal information to any third party (unless required by law). Your billing information is used (and protected) by PayPal in the processing of your payment. You can read their privacy policy here.
